MPrintz (“Company”, “We”, “Us”, “Our”) respects your privacy and is committed to protecting the personal information of users (“User”, “Customer”, “You”, “Your”) who access or use www.mprintz.in (“Site”) or avail our customized printing and branding services through online, offline, or third-party platforms.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information in accordance with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.
By accessing or using our Site or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) Personal Information
Full name
Mobile number
Email address
Billing and shipping address
GST details (if provided for invoicing)
b) Order & Transaction Information
Product details
Customization preferences
Payment method (we do not store card/UPI details)
Order history and communication records
c) User Content
Designs, images, logos, text, artwork, photographs, or files submitted for customization
d) Technical & Usage Data
IP address
Browser type
Device information
Pages visited
Cookies and tracking data
Providing personal information is voluntary; however, failure to provide required information may limit our ability to process your orders.
2. Use of Information
We use collected information for the following purposes:
To process and fulfill orders
To customize, print, and deliver products
To communicate order status, approvals, and service updates
To generate invoices, receipts, and tax documentation
To provide customer support and grievance resolution
To improve website functionality, services, and user experience
To comply with legal, regulatory, or governmental requirements
To prevent fraud, misuse, or unauthorized access
We do not sell, rent, or trade your personal data to third parties.
3. Cookies & Tracking Technologies
Our Site may use cookies and similar technologies to:
Improve site performance
Understand user behavior
Remember preferences
Enhance security
You may disable cookies through your browser settings; however, some features of the Site may not function properly.
4. Sharing & Disclosure of Information
We may share information only in the following circumstances:
With logistics partners for order delivery
With payment gateways for secure transaction processing
With service providers assisting in operations (under confidentiality obligations)
When required by law, court order, or government authority
To protect the rights, safety, or property of MPrintz or users
All third parties are required to maintain confidentiality and security of your data.
5. Data Security Practices
MPrintz follows reasonable security practices to safeguard personal information, including:
Secure servers and restricted access
SSL encryption on the website
Limited internal access on a need-to-know basis
Despite best efforts, no electronic transmission is completely secure. Users acknowledge and accept this risk.
6. Data Retention
We retain personal information only for as long as necessary to:
Fulfill business and legal obligations
Resolve disputes
Enforce agreements
User Content may be retained for record and re-order purposes unless deletion is requested.
7. User Rights & Choices
You have the right to:
Review and update your personal information
Withdraw consent for promotional communications
Request deletion of personal data (subject to legal requirements)
Requests may be sent to our contact details mentioned below.
8. Third-Party Links
Our Site may contain links to third-party websites or marketplaces. MPrintz is not responsible for the privacy practices or content of such external platforms. Users are encouraged to review their privacy policies separately.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age without parental or guardian supervision. We do not knowingly collect personal data from minors.
10. Changes to This Privacy Policy
MPrintz reserves the right to update or modify this Privacy Policy at any time. Changes shall be effective immediately upon posting on the Site. Continued use of services constitutes acceptance of the updated policy.
11. Contact & Grievance Redressal
MPrintz – Customer Support & Grievance Cell Powered by Somya Marketing
📞 +91 9471109532 📧 mprintz4ind@gmail.com 📍 Ranchi, Jharkhand, India 🕒 10:00 AM – 7:00 PM (Monday to Saturday)
Grievances will be acknowledged within 48 hours and resolved in accordance with applicable laws.
