MPrintz (“Company”, “We”, “Us”, “Our”) is engaged in the business of customized printing, branding, and product personalization, wherein products are manufactured strictly based on the designs, content, instructions, approvals, and materials supplied, uploaded, shared, or otherwise provided by the customer (“User”, “Customer”, “You”, “Your”). This clause governs all matters relating to User Content and defines the rights, obligations, representations, warranties, and liabilities of the User in relation to such content.
For the purposes of these Terms & Conditions, “User Content” shall include, without limitation, any text, names, slogans, images, photographs, artwork, illustrations, drawings, graphics, logos, trademarks, brand names, symbols, designs, layouts, fonts, videos, QR codes, URLs, contact details, color instructions, or any other creative or informational material provided by the User for the purpose of customization, printing, branding, or personalization of Products.
This clause applies to all orders, whether placed through www.mprintz.in, WhatsApp, social media platforms, online marketplaces, direct sales, bulk or corporate orders, or any offline mode of communication.
2. Sole Responsibility of the User
The User expressly acknowledges and agrees that the entire responsibility for User Content lies solely and exclusively with the User. MPrintz acts only as a service provider executing print and customization instructions based on User Content and does not function as a publisher, editor, verifier, or legal reviewer of such content.
The User shall be solely responsible for:
Accuracy, completeness, and correctness of all User Content
Spelling, grammar, punctuation, alignment, dimensions, and layout
Visual appearance, color selection, font choice, and design suitability
Compliance with applicable laws, regulations, and public policy
MPrintz shall not be liable for any loss, damage, dissatisfaction, or claim arising due to errors or deficiencies in User Content supplied or approved by the User.
3. Ownership, Rights & Authorizations
By submitting User Content, the User represents, warrants, and legally confirms that:
The User is the lawful owner of the User Content, or
The User has obtained all necessary rights, licenses, permissions, consents, and authorizations from the rightful owner(s) to use, reproduce, modify, print, distribute, and display such content.
This includes, but is not limited to, rights under:
Copyright Act, 1957
Trade Marks Act, 1999
Designs Act, 2000
Information Technology Act, 2000
Personality, publicity, and privacy rights
Any applicable international intellectual property laws
The User confirms that the User Content does not infringe, misappropriate, or violate any third-party rights, whether registered or unregistered.
4. Prohibited Content
The User expressly agrees that User Content shall not include, depict, promote, or relate to:
Obscene, pornographic, sexually explicit, or indecent material
Defamatory, libelous, slanderous, or misleading content
Hate speech, harassment, threats, or abusive language
Content promoting violence, terrorism, or illegal activities
Political propaganda or election-related material
Religious content likely to offend or provoke public unrest
Content violating public order, morality, or decency
Content prohibited under Indian law or government notifications
MPrintz reserves the absolute and unfettered right, without obligation to provide reasons, to reject, cancel, suspend, or refuse any order containing such content, even after payment or partial processing.
5. No Obligation to Review or Verify
The User acknowledges that MPrintz:
Does not independently verify User Content
Does not check for legal compliance or IP infringement
Does not confirm ownership or authorization claims
Any acceptance, processing, or printing of User Content by MPrintz shall not be construed as approval, endorsement, or legal validation of such content.
6. Design Proofs, Mockups & Final Approval
Where design proofs, mockups, or previews are provided:
They are indicative only
Color variations may occur due to screen, lighting, or printing limitations
The User bears full responsibility to:
Carefully review all proofs
Verify spellings, layouts, dimensions, and details
Provide written approval before production
Once approval is given—or where the User chooses to proceed without requesting a proof—the User waives all rights to claim errors in User Content.
7. Indemnity and Legal Liability
The User agrees to fully indemnify, defend, and hold harmless MPrintz, its proprietors, partners, directors, employees, agents, vendors, logistics partners, and affiliates from and against any and all claims, including but not limited to:
Copyright or trademark infringement claims
Defamation or privacy violations
Government penalties or legal notices
Losses, damages, costs, fines, or expenses
Legal fees and litigation costs
arising directly or indirectly from User Content or breach of this clause.
This indemnity shall survive order completion, delivery, cancellation, or termination of services.
8. Limitation of MPrintz’s Responsibility
Under no circumstances shall MPrintz be responsible or liable for:
Legal consequences of User Content
Third-party disputes or claims
Reputational damage caused to the User
Regulatory actions against the User
The maximum liability of MPrintz, if any, shall be limited strictly in accordance with the Limitation of Liability clause of these Terms.
9. Storage and Use of User Content
The User grants MPrintz a limited, non-exclusive, royalty-free license to use User Content solely for:
Order processing
Production and fulfillment
Quality control
Re-orders (unless deletion is requested)
MPrintz may retain User Content for record-keeping purposes, subject to applicable laws.
10. Acknowledgement & Binding Effect
By submitting User Content, approving a design, or placing an order, the User:
Confirms full understanding of this clause
Accepts complete legal responsibility for User Content
Agrees to be legally bound by its terms
This clause shall be binding and enforceable under Indian law.
PAYMENTS, PRICING & CASH ON DELIVERY (COD)
1. Scope and Applicability
This clause governs all matters relating to pricing, payment methods, advance payments, Cash on Delivery (COD), billing, taxes, payment confirmation, failures, disputes, and misuse in relation to products and services offered by MPrintz (“Company”, “We”, “Us”, “Our”). It applies to all orders, whether placed through www.mprintz.in, WhatsApp, social media platforms, online marketplaces, direct sales, bulk or corporate channels, or offline modes.
By placing an order, making a payment, or selecting COD, the customer (“User”, “Customer”, “You”, “Your”) expressly agrees to be bound by this clause in its entirety.
2. Pricing Structure
All prices displayed or communicated by MPrintz are subject to the following conditions:
Prices may vary based on:
Product type, size, quantity, and material
Customization complexity
Printing method and color usage
Delivery location
Urgency or express processing
Bulk or promotional offers
Prices displayed on the Site or communicated through sales channels are subject to change without prior notice, unless a written quotation has been formally issued and accepted.
In the event of a pricing error, typographical mistake, technical glitch, or system malfunction, MPrintz reserves the right to:
Cancel the order, or
Correct the price and request additional payment, or
Refund the excess amount collected
Such corrective action shall not constitute deficiency of service or unfair trade practice.
3. Taxes, GST & Statutory Charges
Prices may be inclusive or exclusive of GST, as clearly indicated at the time of order.
GST shall be charged in accordance with the Goods and Services Tax laws of India.
Customers providing GST details confirm that:
The details are accurate and valid
The GST registration belongs to the purchasing entity
No changes or corrections to GST details shall be permitted after invoice generation.
MPrintz shall not be responsible for:
Denial of input tax credit
Incorrect GST filings by the customer
Penalties arising from incorrect GST information
4. Accepted Payment Methods
MPrintz accepts payments only through legally recognized and RBI-approved payment methods, including but not limited to:
UPI
Debit cards
Credit cards
Net banking
Digital wallets
Payment gateways
Bank transfers (primarily for bulk or corporate orders)
Cash on Delivery (COD), where permitted
The availability of payment methods may vary based on:
Order value
Customer history
Delivery pin code
Product category
Risk assessment
MPrintz reserves the right to disable or restrict any payment method for any order or customer without prior notice.
5. Payment Confirmation & Order Processing
Prepaid Orders
Orders shall be deemed confirmed only after successful payment confirmation from the payment gateway or bank.
Production shall not commence until payment is received in full.
COD Orders
COD orders shall be processed only after successful verification via call, WhatsApp, or system-based checks.
Failure to complete verification may result in automatic cancellation.
MPrintz reserves the right to cancel any order in case of:
Payment failure
Chargeback risk
Suspicion of fraud
Incorrect billing details
Repeated COD misuse
6. Advance Payments & Bulk / Corporate Orders
Bulk, corporate, institutional, or high-value orders may require:
Full advance payment, or
Partial advance payment with balance payable before dispatch
Advance payments for customized products are non-refundable, unless expressly agreed otherwise in writing.
Separate quotations, proforma invoices, or written agreements issued for bulk orders shall override standard website pricing and timelines.
Any delay by the customer in making agreed payments may result in:
Production hold
Delivery delay
Order cancellation without refund of advance
7. Cash on Delivery (COD) Policy
COD is offered as a limited convenience facility and is governed by strict conditions.
7.1 Availability
COD is available only for select pin codes, products, and order values
MPrintz may withdraw COD at any time without prior notice
7.2 Customer Obligations
By selecting COD, the customer agrees to:
Be available at the delivery address
Accept delivery on the first attempt
Pay the full amount to the delivery partner
Not refuse delivery without a valid reason
7.3 COD Refusal & Misuse
Refusal, non-acceptance, fake orders, or repeated failed deliveries may result in:
Permanent disabling of COD facility
Account restriction or blacklisting
Recovery of logistics, handling, and return shipping costs
Cancellation of future orders
MPrintz’s decision in this regard shall be final and binding.
8. Payment Security & Gateway Responsibility
All online payments are processed through secure, encrypted payment gateways.
MPrintz does not store card numbers, CVV, PINs, or UPI credentials.
Customers are responsible for safeguarding their payment instruments.
MPrintz shall not be liable for:
Payment gateway downtime
Bank processing delays
Unauthorized transactions beyond its control
9. Chargebacks, Disputes & Reversals
Any payment dispute must be reported within a reasonable time.
Initiating a chargeback without first contacting MPrintz may result in:
Order cancellation
Account suspension
Legal recovery action
MPrintz reserves the right to submit transaction records, approvals, and proofs to banks or gateways during dispute resolution.
10. Refunds Related to Payments
Refunds, if approved, shall be governed strictly by the Refund & Cancellation Policy and shall:
Be processed through the original payment method
Take 7–10 business days or as per banking timelines
COD refunds, if applicable, shall be processed via bank transfer or UPI only.
11. Limitation of Liability Related to Payments
MPrintz shall not be liable for:
Loss caused by incorrect payment details
Delays caused by banks or gateways
Customer’s failure to complete payment
COD refusal consequences
Any liability, if established, shall be strictly limited in accordance with the Limitation of Liability clause.
12. Acknowledgement & Binding Effect
By making a payment or selecting COD, the customer:
Confirms understanding of this clause
Accepts all payment-related risks and responsibilities
Agrees to be legally bound by its terms
This clause shall survive order completion, cancellation, or termination.
CANCELLATION, RETURNS & REFUNDS
1. Scope and Applicability
This clause governs the cancellation, return, replacement, and refund policies of MPrintz (“Company”, “We”, “Us”, “Our”) with respect to all products and services offered, including but not limited to customized printing, branding, personalized merchandise, bulk orders, corporate orders, and marketplace sales.
It applies to all orders, whether placed through www.mprintz.in, WhatsApp, social media platforms, marketplaces (Amazon, Flipkart, Meesho), or offline channels.
By placing an order, the customer (“User”, “Customer”, “You”, “Your”) agrees to abide by this clause in full, acknowledging the customized and personalized nature of the products.
2. Nature of Products and Limitations
All products offered by MPrintz are made-to-order, customized, personalized, or printed strictly according to the User’s submitted content, designs, specifications, and approvals.
Due to the highly personalized nature of the products:
Cancellation, return, or refund requests cannot be entertained once production begins.
Requests based on change of mind after order confirmation are strictly not permissible.
Products cannot be returned or exchanged on the basis of minor color variations, screen-to-print discrepancies, or design alignment differences.
Bulk, corporate, institutional, and promotional orders may be subject to separate terms, which override this clause if explicitly mentioned in written agreements or quotations.
3. Cancellation Policy
3.1 Cancellation by Customer
Orders may be cancelled before production begins, subject to verification by MPrintz.
Cancellation requests must be sent in writing via email or WhatsApp, including order ID and reason for cancellation.
Any charges incurred for design, materials, or processing may be deducted from any refund.
No cancellation requests are accepted after production has commenced, even if the User has not approved the final product.
MPrintz reserves the right to reject any cancellation request at its sole discretion, particularly for:
Custom artwork or designs
Bulk or special pricing orders
Time-bound or express delivery requests
3.2 Cancellation by MPrintz
MPrintz may cancel an order in the following circumstances:
Incorrect or incomplete order information
Invalid payment, failed COD verification, or suspected fraud
User Content violating our Terms & Conditions
Non-availability of materials
Force majeure events or operational challenges
In such cases, a full refund of any advance or prepaid amount shall be made, subject to the applicable payment method and banking timelines.
4. Return Policy
Customized Products: Returns are strictly not permitted.
Non-Customized or Standard Products: Return eligibility shall be explicitly communicated at the time of purchase and subject to MPrintz approval.
Products may be returned only for manufacturing defects or transit damage, as defined below.
5. Refund Policy
5.1 Eligible Refunds
Refunds may be considered only in the following circumstances:
Manufacturing defects (e.g., defective material, misprinting by MPrintz)
Damages sustained during transit (e.g., broken items, torn packaging)
Conditions for Refund Approval:
The User must report the issue within 48 hours of delivery.
Clear photographic or video evidence must be provided.
Products must be unused, unwashed, and in original packaging, wherever applicable.
Return shipping or collection may be coordinated by MPrintz.
5.2 Refund Process
Upon verification, MPrintz may:
Replace the product, or
Issue a full or partial refund
Refunds shall be processed via the original payment method:
Prepaid: Original payment channel
COD: Bank transfer or UPI
Refunds typically take 7–10 business days, depending on banking and payment provider timelines.
MPrintz shall not be liable for delays caused by third-party payment providers.
6. Bulk, Corporate, and Promotional Orders
Bulk, corporate, institutional, or promotional orders are governed by specific terms communicated in writing or via quotation.
Advance payments for such orders are generally non-refundable, unless explicitly agreed in writing.
Any replacement or refund for such orders is at the sole discretion of MPrintz, considering production scale, materials, and customization level.
7. COD Orders
Refusal to accept COD orders without valid reason may result in:
Account restriction
Blacklisting from future COD orders
Recovery of logistics costs
Cancellation of future orders
COD refunds, if any, shall be processed through bank transfer or UPI, not cash.
8. Limitations and Exclusions
MPrintz shall not be liable for refunds in cases involving:
Change of mind by the customer
Minor differences in color, print, or layout
Delays due to logistics, weather, strikes, or force majeure
Partial use of products or damage caused by the customer after delivery
9. Force Majeure
No refund or replacement shall be demanded for delays, non-fulfillment, or damage caused by events beyond the reasonable control of MPrintz, including but not limited to:
Natural disasters
Government actions or restrictions
Strikes, lockdowns, or transportation failures
War, riots, or civil unrest
10. Dispute Resolution and Legal Compliance
All refund and cancellation disputes shall be resolved under Indian law.
Courts in Jharkhand, India shall have exclusive jurisdiction.
MPrintz reserves the right to request additional documentation or verification to process any refund, and its decision shall be final and binding, provided it complies with applicable law.
11. Acknowledgment
By placing an order, the User:
Acknowledges the customized nature of products
Agrees that cancellations, returns, or refunds are limited
Accepts full responsibility to report any defects or damages within 48 hours
Understands and agrees to this clause as legally binding
LIMITATION OF LIABILITY & DISCLAIMER
1. Scope and Purpose
This clause sets out the limits of liability, disclaimers, and exclusions for MPrintz (“Company”, “We”, “Us”, “Our”) in connection with the use of its products, services, website (www.mprintz.in), online marketplaces, WhatsApp, social media channels, and offline sales.
It is intended to protect MPrintz from excessive or unintended liability and to ensure that users (“Customer”, “User”, “You”, “Your”) understand the risks, limitations, and legal remedies available in accordance with Indian law, including the Contract Act, 1872, Consumer Protection Act, 2019, and other applicable statutes.
2. No Consequential, Incidental, or Special Liability
MPrintz shall not be liable, under any circumstances, for:
Loss of profits, revenue, or business
Loss of data or information
Loss of goodwill or reputation
Indirect, incidental, or special damages of any kind
This limitation applies regardless of whether MPrintz has been advised of the possibility of such damages, including:
Errors, defects, or omissions in User Content
Printing, production, or delivery delays
Logistics, transport, or courier failures
For clarity, all claims for indirect, consequential, or punitive damages are strictly excluded, even if partially caused by MPrintz’s acts or omissions.
3. Maximum Liability Cap
The total liability of MPrintz, whether in contract, tort, negligence, or statutory claims, shall not exceed the value of the Product purchased, including applicable taxes and shipping charges.
This cap applies per order and does not accumulate across multiple orders unless expressly agreed in writing.
For bulk, corporate, or institutional orders, liability may be further limited by the specific quotation or contractual agreement.
4. Disclaimer of Warranties
All products and services are provided “as is” and “as available”, without warranties of any kind, whether express or implied.
MPrintz explicitly disclaims all warranties, including but not limited to:
Merchantability
Fitness for a particular purpose
Accuracy, completeness, or reliability of product images, colors, or mockups
Timeliness of delivery
Compliance with third-party specifications unless agreed in writing
Any warranties provided by third-party vendors, logistics partners, or marketplaces are separate and independent from MPrintz’s liability.
5. Risks Associated with Customized Products
Users acknowledge that customized and personalized products inherently involve risks including but not limited to:
Minor color variations
Dimensional inaccuracies
Design alignment discrepancies
Screen-to-print differences
By approving a design proof or placing an order without requesting a proof, the User accepts all production risks, and MPrintz shall not be liable for perceived deviations.
6. Logistics, Delivery, and External Partners
Delivery timelines provided are estimates only.
MPrintz shall not be liable for:
Delays caused by courier, logistics, or third-party partners
Loss, theft, or damage in transit
Failures caused by strikes, natural disasters, government restrictions, or force majeure
Risk and title of products pass to the User upon dispatch, unless otherwise agreed in writing.
7. Third-Party Services & Marketplaces
Orders placed through marketplaces, social media platforms, or third-party channels may involve additional terms and conditions.
MPrintz shall not be responsible for:
Marketplace policies
Disputes arising due to marketplace interventions
Changes in fees, taxes, or commissions imposed by third parties
Users acknowledge that MPrintz’s liability is limited to the services directly provided by it.
8. Force Majeure
MPrintz shall not be liable for failure to perform any obligation caused by events beyond its reasonable control, including but not limited to:
Natural disasters, floods, earthquakes, fires
Government actions, regulations, or lockdowns
Strikes, riots, or civil disturbances
Transportation disruptions
Pandemic-related restrictions
During such events, MPrintz may suspend, delay, or cancel orders without liability.
9. Limitations in Case of User Content
As per the User Content clause, MPrintz is not responsible for:
IP infringement claims
Legal or regulatory violations caused by User Content
Accuracy or legality of designs, artwork, or submitted materials
The User shall indemnify MPrintz for any claims arising out of User Content.
10. No Liability for Changes in Laws or Policies
MPrintz shall not be liable for:
Changes in taxes, import/export duties, or GST regulations
Legal or regulatory changes affecting product availability or delivery
Customers bear the responsibility to comply with applicable laws in their region.
11. Dispute Resolution
Any claims, disputes, or proceedings regarding liability shall be governed by Indian law.
Courts in Jharkhand, India shall have exclusive jurisdiction.
MPrintz reserves the right to seek arbitration or mediation in accordance with applicable laws before legal proceedings, though this does not waive the liability cap.
12. Acknowledgement
By placing an order, the User explicitly acknowledges and agrees that:
They have read and understood the limits of liability
They accept the disclaimers of warranties
They agree that all claims against MPrintz shall be governed by the caps, exclusions, and limitations outlined herein
This clause is legally binding and survives cancellation, return, or completion of the order.
INDEMNIFICATION & LEGAL PROTECTION
1. Scope and Purpose
This clause governs the indemnification obligations of the User (“Customer”, “You”, “Your”) in relation to all products, services, and interactions with MPrintz (“Company”, “We”, “Us”, “Our”). It sets out the User’s legal responsibility to defend, compensate, and hold harmless MPrintz against all claims, damages, costs, and liabilities arising from:
User Content
Order instructions
Violations of law or third-party rights
Misuse of services or products
Negligence, misconduct, or breach of Terms & Conditions
This clause is critical to protect MPrintz from legal disputes, regulatory actions, and third-party claims.
2. User’s Obligation to Indemnify
The User expressly agrees to indemnify, defend, and hold harmless MPrintz, its owners, directors, employees, affiliates, agents, vendors, and service providers from and against any and all claims, damages, liabilities, losses, costs, or expenses, including but not limited to legal fees, arising out of or in connection with:
User Content:
Copyright, trademark, patent, or design infringement
Defamatory, obscene, abusive, or unlawful content
Violation of privacy, publicity, or personality rights
Breach of Terms:
Any violation of these Terms & Conditions
Providing false, inaccurate, or misleading information
Unauthorized use of services or products
Legal Non-Compliance:
Violation of Indian laws, regulations, government notifications, or GST compliance
Improper or illegal use of products
Misuse or Negligence:
Damage to products post-delivery
Misuse of COD or payment methods
Unauthorized reproduction, distribution, or resale of products
Third-Party Claims:
Claims by marketplaces (Amazon, Flipkart, Meesho), suppliers, or other intermediaries
Disputes arising due to delivery, payment, or content-related issues
3. Defense and Cooperation
Upon receipt of any claim, demand, or legal notice:
MPrintz may notify the User in writing
The User shall assume full responsibility for defense, including retaining legal counsel if necessary
The User shall cooperate fully with MPrintz in defending any claim or legal action, providing:
Relevant documents, evidence, and proofs
Access to necessary personnel or information
MPrintz reserves the right to participate in the defense at its own discretion and may settle any claim if the User fails to respond within a reasonable timeframe.
4. Scope of Indemnity
The indemnity obligation of the User includes, without limitation:
All Costs and Expenses:
Court fees, lawyer fees, arbitration costs, and settlement payments
Compensatory Damages:
Direct and consequential damages caused to MPrintz or third parties
Regulatory Penalties:
Fines, penalties, or sanctions imposed by government or regulatory authorities
Operational Losses:
Costs arising from product recall, logistics failure, or marketplace penalties
5. Marketplace and Third-Party Compliance
Users acknowledge that MPrintz may operate via online marketplaces (Amazon, Flipkart, Meesho), and indemnification obligations extend to third-party platform claims.
Users agree to indemnify MPrintz for:
Violations of marketplace policies
Content disputes or complaints filed through platforms
Losses arising from order cancellation, negative feedback, or account suspension
MPrintz shall have the right to recover indemnity amounts directly from payments, deposits, or future orders if any third-party liability arises due to User actions.
6. Limitations on MPrintz Liability
While indemnification protects MPrintz, it does not waive or limit any legal rights of MPrintz, including claims for:
Fraud, misrepresentation, or willful misconduct by the User
Breach of payments, COD obligations, or bulk order agreements
Misuse of confidential information, trademarks, or intellectual property
7. Procedure for Claims
Upon receiving a legal notice, claim, or complaint:
MPrintz will notify the User in writing within 7 business days, if possible
The User shall respond within 15 business days to accept responsibility and begin defense
Failure by the User to respond, cooperate, or defend the claim shall authorize MPrintz to:
Defend or settle the claim unilaterally
Recover all costs from the User, including legal and operational expenses
Suspend services, accounts, or future orders
8. Survival of Indemnity Obligations
The indemnification obligations of the User shall survive:
Completion of the order
Delivery of the product
Cancellation or termination of services
Expiry of the contractual or warranty period
This ensures MPrintz remains protected from latent claims arising post-delivery.
9. Dispute Resolution and Governing Law
Any disputes arising under this clause shall be governed by Indian law, including the Contract Act, 1872, and Consumer Protection Act, 2019.
Courts located in Jharkhand, India shall have exclusive jurisdiction.
MPrintz may pursue arbitration, mediation, or legal proceedings as required.
10. Acknowledgement
By placing an order or submitting User Content, the User acknowledges:
Understanding of the full indemnity obligations
Acceptance of responsibility for legal defense and financial consequences
Binding nature of this clause under Indian law
Failure to comply with this clause shall constitute a material breach of the Terms & Conditions, empowering MPrintz to take all legal and operational remedies.
